Help / FAQ's

Great news! Our friendly team are fulfilling your orders from our head office!

Due to Covid-19 we have temporarily closed our City store.

Our Brunswick store is open Mon - Sat, 10 am - 5 pm and our Hampton store is open from 10 am - 5 pm weekdays. We do ask that anyone visiting to please adhere to the recommended 1.5 mtr social distancing measure.

 If you're unable to make it to any of our stores, we are also taking phone, email and web orders. These orders can be delivered (depending on the location), posted, or dropped out the front of our Brunswick store for pick-up by you!

For all email orders please contact us at:

Brunswick@melbourneartsupplies.com.au

For all over the phone orders please contact us on:

(03) 9387 1331

 WEB ORDERS 

When placing an order through our website, you will receive an order confirmation in your inbox and again when it has been shipped.

We will do our best to get these orders out to you as quick as possible, please understand there may be delays due to Covid19 and that our staff are doing their best to get your orders out. Your patience is greatly appreciated.

 SHIPPING

The following shipping rates apply to all of Australia. Pick up option VIC only.

Standard Shipping - NOW! $8.95

Standard shipping applies to carts totalling $119.00 and below. Excluding the addition of bulky/Heavy goods.

Purchases $120 and above - FREE

Purchases $120 and above will receive FREE shipping. Excluding the addition of bulky/Heavy goods which will incur a $10.00 shipping fee.

Heavy Goods Charge - $10.00

Heavy Goods charge is an extra charge applied at cart when items that fall under heavy goods are added to your cart. This will be items that are considered bulky or heavy that will thereby affect postage rates due to weight or size.

In store pick-up

We currently have an option for in store Pick Up. Please select if you would like to purchase online and pick up your items from our Brunswick store. Orders will be packed ASAP from day of purchase and we'll email you when your order is ready for pick-up.