Help / FAQ's
OUR DOORS ARE BACK OPEN!
Welcome back, Melbourne! We are back open to the public from 10-5 Monday-Saturday at both our Brunswick and Hampton East locations. We have QR codes to check in at the front door as well as a manual sign in sheet. Masks are required unless you have a legal exemption. We have masks and hand sanitiser in case you need them. Currently our stores have a limit of 10 customers at a time according to government density limits, so please be respectful and if the doors are locked just wait for the next person to exit.
We are still here doing click and collect as well as phone orders.
Click and collect - Browse our website for your art supply needs. At check out you will have the option of selecting collect from our Hampton East or Brunswick locations. Please keep in mind if Hampton East is selected the order can take a few days to be delivered to that location. When your order is ready you will receive a call to arrange pick up.
Call and collect - You can contact our staff at Brunswick on 9387 1331 or Hampton East at 9553 3663. Our friendly staff will take your order and payment over the phone. Once your order has been processed our staff will take information on when you're able to pick up.
The following shipping rates apply to all of Australia.
Standard Shipping - NOW $8.95!
Standard shipping applies to carts totalling $119.00 and below. Excluding the addition of bulky/Heavy goods.
Purchases $120 and above - FREE
Purchases $120 and above will receive FREE shipping. Excluding the addition of bulky/Heavy goods which will incur a $10.00 shipping fee.
Heavy Goods Charge - $19.90
Heavy Goods charge is an extra charge applied at cart when items that fall under heavy goods are added to your cart. This will be items that are considered bulky or heavy that will thereby affect postage rates due to weight or size. In the case of canvases further courier costs may apply so please be sure to contact our Brunswick store if you are wanting a quote on delivery costs to your location.
Interstate Heavy Goods Charge
Interstate Heavy Goods charge is an extra charge applied at cart when items that fall under heavy goods are added to your cart and are shipping Interstate. This will be items that are considered bulky or heavy that will thereby affect postage rates due to weight or size.