Help / FAQ's
Monday - Friday: 9AM - 5:30PM.
Saturday: 10AM - 5PM.
Monday - Friday: 9AM - 5:30PM
Saturday: 10AM - 5PM
Sunday: 10AM - 4PM
The following shipping rates apply to all of Australia.
Standard Shipping - $9.95
Standard shipping applies to carts totalling $139.99 and below. Excluding the addition of bulky/heavy goods or mid-weight goods.
Standard purchases $140 and above - FREE
Purchases $140 and above will receive FREE shipping. EXCLUDES heavy/bulky goods, which still incur the $19.90 Heavy Goods Charge. EXCLUDES mid-weight goods, which still incur the $14.95 Mid-Weight Goods Charge.
Mid-Weight Goods Charge - $14.95
Mid-Weight Goods Charge is an extra charge applied at cart when items that fall under mid-weight goods are added to your cart. This will be items that fall into a certain weight or size category that will thereby affect postage rates due to weight or dimensions.
Heavy Goods Charge - $19.90
Heavy Goods Charge is an extra charge applied at cart when items that fall under heavy goods are added to your cart. This will be items that are considered bulky or heavy that will thereby affect postage rates due to weight or size.
In the case of canvases further courier costs may apply see Local Delivery General
Unfortunately there are certain goods that we are unable to ship interstate due to size or weight. For further questions regarding interstate shipping please contact us by phone or email.
We are now shipping some items to New Zealand. Standard shipping to NZ is currently $29.95. Any bulky goods added to the cart will incur a bulky goods charge this will see your shipping rate rase to between $49.95-$79.90 depending on weight/size of goods added. There are some items we can not ship due to them being hazardous or oversized. If your cart reads 'No shipping rates found for this address' this will be an indicator that some or all the item(s) you have selected are not available for NZ currently. Currently it is solvents, oils, sprays and large items such as easels we will not be shipping to NZ. If you have any questions at checkout please contact our Brunswick team.
Local Delivery General
We deliver medium-large canvases and larger orders within a 20km radius of either of our Brunswick or Hampton East stores. The general fee for this service is $20*
*Should you have canvases that are larger than our designated van size they may incur an extra fee due to private courier expenses. Where this applies you will be notified by one of our staff members before your order is fulfilled.